Privacy Policy Cuci 711 – Data Protection & Privacy for Malaysia Members

Cuci 711 collects various types of personal information necessary to deliver our platform's services effectively, securely, and in compliance with applicable Malaysian law. We only collect information that is genuinely required and never request anything beyond our operational needs.

1.1 Information You Provide Directly

When you register for or use Cuci 711's services, you provide the following information:

• Identity information: Full name as per MyKad, Malaysian identity card number (IC), date of birth, gender and nationality
• Contact details: Malaysian mobile number, active email address, and residential address
• Financial information: Malaysian bank account number, digital wallet details (DuitNow, Touch 'n Go eWallet, GrabPay, Boost or ShopeePay) used for transactions
• Verification details: Supporting documents such as a copy of your MyKad or Malaysian passport for the KYC (Know Your Customer) process
• Account details: Username, password (stored in encrypted hash form), and security questions

1.2 Automatically Collected Information

When you use the cuci 711 platform, our systems automatically record the following technical information:

Cuci 711 uses collected personal data solely for legitimate, necessary purposes directly related to platform operations and member services. We do not use your data for unrelated purposes without your prior consent.

2.1 Account Management & Services

• Processing new account registrations and verifying member identities in accordance with KYC requirements
• Processing deposits and withdrawals via the member's chosen Malaysian payment method
• Managing and monitoring account activity to detect any suspicious behaviour
• Providing effective customer support whenever you reach out to our team

2.2 Security & Compliance

• Detecting and preventing fraud, money laundering, and other unlawful activities on the platform
• Complying with legal obligations including Malaysia's PDPA and relevant regulatory requirements
• Verifying that members meet the minimum age requirement (21 years old) to use the platform

2.3 Service Improvements

• Analysing usage patterns in aggregate to improve the overall platform experience
• Personalising game recommendations and promotions based on your preferences and gaming history
• Sending service-related communications such as transaction notifications and security updates

Cuci 711 does not sell, rent, or trade members' personal data to any third party for commercial purposes. However, there are limited circumstances in which we may need to share certain information with specific parties:

3.1 Trusted Service Providers

Cuci 711 works with carefully selected third-party service providers to support platform operations. These providers may require limited access to member data solely to carry out their functions, including:

• Payment processor: DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay service providers for processing members' financial transactions
• Game software provider: Pragmatic Play, PG Soft, Habanero and other providers that need to verify the validity of gaming transactions
• Cloud service provider: Server infrastructure that stores and processes data to high security standards

All third-party providers are bound by strict data confidentiality agreements and are only permitted to use member data for the specified purposes.

3.2 Legal Requirements

Cuci 711 may be required to disclose member information to the relevant authorities or law enforcement bodies where mandated by Malaysian law or a valid court order. In such circumstances, we will endeavour to:

• Notifying the affected member prior to any disclosure, where permitted by law
• Disclosing only the minimum information required to fulfil legal obligations
• Challenging any request we believe falls outside the scope of applicable law

4.1 Technical Security Measures

Cuci 711 implements a range of technical security measures to protect members' personal data against unauthorised access, loss, misuse, or accidental disclosure:

• 256-bit SSL/TLS encryption for all data communications between members' devices and our servers
• Sensitive data (including financial information and passwords) stored in our database is encrypted using industry-standard encryption algorithms
• Tiered access controls — only staff who require access to perform their duties are permitted to view member data
• Two-factor authentication (2FA) for all internal system access by Cuci 711 staff
• Real-time 24/7 security monitoring with an intrusion detection system (IDS)
• Regular security audits by independent cybersecurity experts at least twice a year

4.2 Data Retention Period

Cuci 711 retains your personal data only for as long as necessary for service purposes or as required by Malaysian law. General data retention guidelines are as follows:

• Active account data: For the duration your account is active, plus 5 years after account closure (financial record requirements)
• Transaction records: 7 years after the transaction date (Malaysian tax and financial legal requirements)
• Security access logs: 12 months for fraud detection purposes
• Customer support data: 3 years after the last case is resolved

Cuci 711 uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions correctly. Our use of cookies is limited and purposeful — not to track you outside our platform.

5.1 Types of Cookies We Use

• Essential Cookies (Required): Required for core platform functions such as login, session security and language preferences. These cookies cannot be disabled as they ensure the platform operates securely and correctly.
• Functional Cookies (Optional): Storing your preferences such as game settings, preferred language, and betting limits so you don't have to reconfigure them every time you log in.
• Analytics Cookies (Optional): Helping us understand how members use the platform so we can make meaningful improvements. This data is processed in aggregate and in anonymised form.

5.2 Managing Your Cookies

You can manage or delete cookies through your browser settings. Please note that deleting essential cookies may affect platform functionality. Instructions for managing cookies on popular Malaysian browsers are as follows:

• Google Chrome: Settings → Privacy and Security → Cookies and site data
• Samsung Internet (popular on Android in Malaysia): Settings → Privacy → Cookies
• Safari (iOS): Settings → Safari → Privacy & Security

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Cuci 711's privacy policy, you have the following rights with respect to the personal data we hold about you:

Cuci 711 is a platform intended exclusively for individuals aged 21 years of age and above only. We do not knowingly collect, process, or store personal data from underage individuals.

If you believe that someone under the age of 21 has registered for or is using the Cuci 711 platform, please contact us immediately at support@cuci711.ws. We will investigate the matter and take immediate action, including closing the account in question and securely deleting all associated data.

Cuci 711 uses multiple layers of verification to prevent access by underage individuals, including age verification at registration and comprehensive KYC checks.

Cuci 711 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. We are committed to informing members of any material changes in the following ways:

• Sending an email notification to the member's registered email address at least 14 days before the changes take effect
• Displaying a clear notice on the cuci 711 platform homepage
• Updating the "Last Updated" date at the top of this document

Your continued use of the Cuci 711 platform after the effective date of any changes to this Privacy Policy will be considered acceptance of the latest version. We encourage all members to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how Cuci 711 handles your personal data, please contact us through the following channels: